🛍 Product related
Q: What materials are your bags made of?
A: Our products are environmentally friendly. Straw Bag mainly uses natural straw materials. Others such as Handbag, Tote Bag, Shoulder Bag, etc. use high-quality PU leather, canvas, cotton and linen and other sustainable materials, taking into account both beauty and durability.
Q: Is Straw Bag suitable for daily use?
A: Of course! Straw Bag is not only suitable for beach or vacation occasions, its lightweight and breathable characteristics are also very suitable for daily travel and summer wear.
Q: Can Tote Bag hold a laptop?
A: Yes, most of our Tote Bags have sufficient capacity and can easily accommodate laptops, water bottles, documents and other items, suitable for work, school and short trips.
Q: What is the difference between Crossbody Bag and Shoulder Bag ?
A: The Crossbody Bag is designed to be worn cross-body, freeing your hands and suitable for going out and traveling; the Shoulder Bag is a one-shoulder style, more elegant, suitable for daily or formal occasions.
🚚 Order and Delivery
Q: Which countries do you support delivery?
A: We support delivery services to most countries in the world. Please enter your address on the checkout page to view delivery options and timeliness.
Q: How long does it take to ship the order?
A: Under normal circumstances, we ship within 1-3 working days after receiving the order. There may be a slight delay during holidays or peak periods.
Q: Can I return or exchange the goods?
A: Yes. We provide 7-day unconditional return and exchange service. Please make sure the goods are unused and the packaging is intact. If you need to return or exchange, please contact customer service.
💬 Customer Service and Customization
Q: Can I customize the bag?
A: Sorry, we don’t have special customized services for the time being. I’m sorry to give you a bad experience! !
Q: How can I contact you?
A: You can contact us in the following ways:
- Email:[email protected]
Any other questions? Feel free to contact us at any time, we are happy to answer your questions!
Contact us
Email:[email protected]